Returns and Refunds Policy
Returns and Refunds Policy
At Screenguardian, we are committed to your satisfaction and stand behind the quality of our products. If you receive a damaged or incorrect product, we’re here to make it right. Please read our Returns and Refunds Policy carefully for a smooth and hassle-free return process.
Eligibility for Returns:
We accept returns under the following conditions:
- Damaged Product: If you receive a product that is broken or damaged during transit, we will gladly accept the return.
- Incorrect Product: In the rare event that you receive a product that is different from what you ordered, we will process a return for you.
How to Request a Return:
To initiate a return, please follow these steps:
- Submit a Return Request: Contact our customer support team at admin@screenguardian.com within 8-10 days of receiving your order. In your email, include the following information:
- Your order number
- A video of you opening the parcel, clearly showing the damaged or incorrect product
- A brief description of the reason for the return
- Approval: Our team will review your request and, if eligible, provide you with a return authorization.
- Return Shipment: Once your return request is approved, securely pack the product in its original packaging and ship it to us using a trusted courier service. Be sure to include a copy of the return authorization in the package.
Refund or Replacement:
Upon receiving and inspecting the returned product, we will take the following action:
- Refund: If you choose a refund, we will process it to the original payment method used for the purchase. Please allow 8-10 business days for the refund to be processed.
- Replacement: If you opt for a replacement, we will ship the correct or undamaged product to you at no additional cost. Replacement items will be sent as soon as possible after the return is received and verified.
Non-Returnable Items:
Please note that some items are non-returnable, including but not limited to:
- Products damaged due to misuse, negligence, or accident.
- Products with visible signs of wear and tear.
- Products returned without prior approval or outside the specified return window.
Contact Us:
If you have any questions or need assistance with the return process, please contact our customer support team at admin@screenguardian.com. We are here to help and ensure your satisfaction.
Thank you for choosing Screenguardian. Your trust in our products and services is greatly appreciated.